We can’t offer VAT exemption via our website due to the government requiring a signed declaration to be able to claim zero-rated VAT.

In order to be eligible for VAT exemption, you must meet the three criteria below.

  1. You, as the customer, must be eligible to purchase at zero rate.
  2. The goods are for the personal or domestic use of, you, the customer
  3. The goods and services are eligible to be supplied at the zero rate

For more information on eligibility, please check the government website here.

I am in a care home, can I claim VAT exemption?

In this instance, no, you are unable to claim VAT relief.  The government makes it very clear that;

The following are excluded from the term ‘domestic or personal use’, and not eligible for VAT relief:

  • goods and services used for business purposes
  • supplies of eligible goods made widely available for a whole group of people to use as they wish, for example, a stair lift installed in a charity building and made available for the general use or convenience of all those chronically sick or disabled persons who might need it, rather than for the personal use of specified individuals
  • goods and services supplied to:
    • an inpatient or resident of a hospital or nursing home
    • any person attending the premises of a hospital or nursing home for care or treatment
    • any other person or commercial establishment, with the exception of a charity, where the goods are for use by, or in connection with, care provided to an inpatient or resident of a health institution or to a patient whilst attending the premises of a health institution where the items are intended for use in the care or treatment provided in the relevant hospital, nursing home or health institution

If you think you are eligible, then please email us at sales@medicalspares.co.uk giving your name, your full address and the product(s) you wish to purchase and we can send the relevant forms over.